When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help:
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to
- We will provide a copy or summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say "no" to your request, but we'll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say "yes" to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment in our insurer. We will say "yes" unless a law requires us to share that information.
Get a list of those with whom we've shared information
- You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures. We'' provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get of a copy of this privacy notice
- You can ask for the paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise you rights
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us using the information on the home or bottom of this page
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter
- We will not retaliate against you for filing a complaint.